Refund Policy

REFUND POLICY APPLICABLE FOR ALL INTERFACES OF SILAILOR (OUR OWNED WEBSITE, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):

• No Refunds/Exchanges:

Appointment Payment & Refund

An appointment amount is required before we arrive at your location. This payment includes one-time pickup, and delivery, designing consultation and taking measurements. This payment is non-refundable unless we are not providing you service for any reason.

When this payment won’t be refunded?

1. In instances where our team arrives at your location and do not receive a response, we will be obliged to cancel the service.
2. If we arrive at your location and are unable to proceed for any reason, such as insufficient fabric.
3. If you decide to cancel the appointment after making the payment, a 100% cancellation fee may be deducted from the amount. This means there will be no refunds for cancellations once payment has been made.

Refunds On Products And Services Provided:

1. Silailor provides a highly personalized service where garments are stitched individually and customized according to the customer’s measurements, refunds are not permissible once the order is placed. However, we commit to making alterations as required by the customer, to the best of our abilities and to the extent possible, ensuring maximum satisfaction.
2. A refund may be considered if an error is attributable to Silailor and its team members, after thorough inspection and process checking. In such cases, the refund value will be either 2,000 INR or the actual cost of the items (whichever is lower), irrespective of the value of the order placed including the costs of materials involved.
3. Only online refunds will be issued.
4. We won’t be responsible to any loss and damage of your clothes or fabric after 1 month from the date of delivery If you don’t response. We won’t neither refund nor promise to deliver your cloth after 1 month from the date of delivery if your fabric or cloth is misplaced.
5. Any order cancelled after the fabric has been picked up or after a visit to your location will result in a minimum charge of ₹599/hour* for the time our representative spends on measurements and consultation at your location, payable by the customer. Additionally, the booking amount will not be refundable.
6. Silailor holds the final decision on all refunds.
7. Customer is required to share its invoice number, and your bank details to process the refund via WhatsApp at +91 882-646-6345.
8. No refunds for incorrect details provided by the customer.
9. It takes 5-7 days to refund.
10. We will be happy to return the customer’s fabric after they cancel the appointment and pay cancellation charge of ₹599/hour*. However, please note that it may take 5-7 days to return the fabric via a third-party delivery service.
11. In the event of cancellation, Silailor reserves the right to refund the advance amount collected, excluding the cost paid for fabrics, transport, logistics and other incidental charges incurred to service the order till that point.
12. No refunds will be issued after 15 days from the date of delivery.

*  Hour means, the time our re-presentative(s) spend during the visit.

Terms for Cancellations of Orders:

All orders placed by the customer can be cancelled, except when:

1. The order has been forwarded to the Fulfilment center for processing.
2. The fabric for the order has been washed/ironed/cut/stitched.
3. Work on the order has already started which includes any form of stitching, cutting, designing and other such activities related to the order.
4. In cases of ambiguity, Silailor reserves the right to decide the possibility of cancellation on a case-to-case basis.

Any attempts to misuse the payment cancellation policy, including but not limited to fraud, will lead to immediate termination of the customer’s account and may warrant legal action.

Terms for Replacement and Alterations:

1. No-cost Alterations: Silailor provides free alterations to the size of the dress if the customer visits any of our centres and the dress/garment has the required fabric available in the stitched seams for such alterations to be possible.
2. Alteration Guidelines: Alterations will always be for a size/measurement change and will not be for any style change or alteration in any main style of the garment. For instance, making a full sleeve into a sleeveless blouse will not be considered an alteration.
3. Customer’s Precaution: The customer affirms that they have taken precautions to ensure that the measurements for each personalised fashion order have been submitted with due caution and verification.
4. Outstation Orders: In cases of outstation orders where Silailor does not provide a pickup and delivery service, any alterations beyond a 7-day timeline from the date of delivery of the finished garment will require the customer to bear the shipping costs for the alterations to be done at the nearest Silailor center.
5. Pickup and Delivery Charges: Any pickup and delivery service for alterations beyond the 7-day timeline, in pincodes served by Silailor for pickup/delivery services from time to time, will be charged extra as per the rates decided by Silailor’s management. Customers can avail of such paid services at their discretion.
6. Non-refundable Discounted Items: Items or orders stitched at a discounted cost while applying a coupon code or discount code are not refundable under any circumstances.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Need help?

Contact us at [email protected] for questions related to refunds and returns.