Privacy Policy

Last Updated: 9th December 2023

PRIVACY POLICY APPLICABLE FOR ALL INTERFACES OF SILAILOR (OUR OWNED WEBSITE, DIGITAL MEDIUMS, SOCIAL WEBSITES AND APPLICATIONS, AND OFFLINE ORDER FULFILLMENT CENTERS (STITCHING OPERATIONS CENTERS):

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Note: This Privacy Policy forms an integral part of the Terms of Use and other policies, disclaimers etc. available on the Website of Silailor.in and shall be read in conjunction.

1. Interpretation and Definitions:

This Privacy Policy has been created to inform you about how ‘Silailor’, owned and operated by Silailor, (hereinafter referred to as “Silailor”, “we”, “us”, or “our”) manages, collects, stores, shares, uses and protects information about its customers and prospects (hereinafter “you” or “your”). It applies to data we collect about you when you use our website www.silailor.in, our mobile applications, or other interactions you may have with Silailor.

We understand that privacy online is important to users of our Site, especially when conducting business. Information provided by You to This statement governs our privacy policies with respect to those users of the Site (\”Visitors\”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by silailor.in (collectively, \”Services\”) (\”Authorized Customers\”).

The usage of any and all of the ‘Silailor Interfaces/Portals’ at any point of time, warrants your acceptance of the latest terms in this Privacy Policy, the clauses of which can change from time to time, due to any updates operational or regulatory requirements.

Further, you hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read the “Terms of Use”, and to use it to help you make informed decisions. If you have any questions or concerns regarding this statement, you can email us at support@silailor.in.

2. Consent:

You hereby give free consent to processing of your personal data for purposes of getting access to the Portal. You confirm that this consent is freely given, is specific, informed and is unambiguous indication of your wishes to processing of your personal data for getting access to the Portal.

Mandatory Personal data collected by the Company includes name of the customers, size details, preference details, email address, mobile number, shipping address, credit card details etc. for purposes of verification. The Company does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under the age of 18 years, you may use the Company’s Services only with the involvement of a parent or a guardian.

If you share any Personal Information about others with us, you are confirming that you have the appropriate authority to do so and for us to use that information in accordance with this Privacy Policy.

Please do not use our Website if you do not agree with the terms of this Privacy Policy.

Note: Our Privacy Policy is subject to change at any time without notice. We will mention “Last updated” date at the top of this Privacy Policy page. To make sure you are aware of any changes, please review this policy periodically.

3. Disclosure of Your Personal Data:

3.1 Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

3.2 Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

3.3 Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

3.4 Governing Law

Any claim relating to Silailor’s website shall be governed by the laws of Delhi without regard to its conflict of law provisions.

General Terms and Conditions applicable to use of a website.

3.5 Revisions and Errata

The materials appearing on Silailor’s website could include technical, typographical, or photographic errors. Silailor does not guarantee that any of the materials on its web site is accurate, complete, or current. Silailor may make changes to the materials contained on its web site at any time without notice. Silailor does not, however, make any commitment to update the materials.

3.6 Disclaimer

Silailor does not guarantee the accuracy, likely results, or reliability of the material provided on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Types of Data Collected:

4.1 Information You Give Us

We receive and store any information you enter on our website or give us in any other way. This can include details like your name, email address, contact number, and shipping address. We use this information to respond to your requests, communicate with you, and offer services that might be of interest to you.

4.2 Personal Details

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:

  1. Email address
  2. First name and last name
  3. Gender
  4. Age
  5. Phone number
  6. Address, State, Province, ZIP/Postal code, City
  7. ID proof such as Aadhar card or passport

Personal details such as your measurements, style preferences, fabric choices, and other details related to the tailoring services are also collected to provide you with personalized services. This information allows us to customise our services and products to fit your individual needs and preferences.

4.3 Information Available from Systems

We collect technical information when you use our website, such as your IP address, device type, browser information, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Such information helps us to diagnose problems with our server, analyze trends, track user’s movement on the website, and gather broad demographic information for aggregate use.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

4.4 Payment Information

When you make a purchase through Silailor, your payment-related information, such as your credit/debit card details or other payment method details, are processed by third-party payment processors. We do not directly collect or store this information, but we may receive information about the transaction, such as the date and time it occurred.

4.5 Information from Other Sources

Occasionally, we might receive information about you from other sources and add it to our account information. For example, we might receive updated delivery and address information from our carriers or other third parties.

5. Use of Your Personal Data:

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

6. Retention of Your Personal Data:

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

7. Transfer of Your Personal Data:

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

8. What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

Silailor.in has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

9. Cookies Data:

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. Our cookies are free from virus and do not contain any personal details. If you reject cookies, you may still use the site, but your ability to use some areas of the site may be limited and you may not be able to use certain features of the site.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

10. Server Logs:

When you visit our website www.silailor.in or use our mobile applications, our servers automatically record certain information about your usage. This server log data may include information such as your Internet Protocol (IP) address, the type of browser you are using, your operating system, the pages and files you viewed on our site, the date and time of your visit, the web page you visited before coming to our site, and your interaction with the services on our site.

These statistics are only used to provide us information in relation to the type of user using the Portal by maintaining history of page requests and at no point they identify the personal details of the user. We may make use of this data to understand as to how the Portal is being used.

Remember, by using our services, you consent to the collection, use, storage, and sharing of server log data as described above.

11. Usage by Children:

Children should seek the consent of their parents before providing any information about themselves or their parents and other family members online.

We are committed to complying with all applicable laws and regulations regarding the collection, storage and use of personal information from children under the age of 13, including the Children’s Online Privacy Protection Act (COPPA) in the United States.

11.1 No Collection of Children’s Personal Information

Silailor’s services are not intended for, marketed to, or designed to attract children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

11.2 Parental Control

We strongly encourage parents and guardians to supervise their children’s online activities and regularly monitor their children’s use of the Internet. Parents should consider using parental control tools available from online services and software manufacturers to help ensure a child-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.

We value the trust you place in us and take the privacy and protection of your children seriously. By using our services, you agree to the terms of this Children’s Privacy Policy.

12. Security:

We have implemented a variety of security measures to maintain the safety of your personal information and protect it against unauthorized access, alteration, disclosure or destruction. Here are some of the security measures we have in place:

  1. Data Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive information, such as credit card numbers and other financial information, during transmission. SSL is the industry standard method for protecting data as it travels over the Internet.
  2. Secure Servers: Our servers and networks are protected by advanced firewall technology and regularly updated anti-virus and anti-malware software.
  3. Payment Gateway: The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between bank and gateways in an encrypted manner. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. In other words, except on the Payment Gateways page of your respective bank, you are requested not to submit otherwise / send to the website/ e-mail ids provided therein or to any other ids, your debit or credit card or any other banking details.
  4. Access Control: We have implemented strict procedures regarding who has access to the data we collect. Only authorized personnel with specific job requirements have access to user data.
  5. Audits: We conduct audits of our systems and practices to ensure the effectiveness of our security measures and compliance with our own high standards and best practices in the industry.
  6. Training: Our staff is trained on the importance of privacy and data security. We regularly update and reinforce this training to ensure everyone understands and can carry out their responsibilities.
  7. Data Breach Procedures: In the unlikely event of a data breach, we currently don’t have procedures in place to mitigate the impact, notify the affected users, and report the incident to the relevant authorities in accordance with legal requirements.

Please note that despite these efforts, no security measures are completely foolproof or immune to hackers. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your trust is our priority, and we are committed to maintaining the confidentiality, integrity, and security of your personal information.

13. Safety and Security Tips:

We strive to ensure that our platform is as secure as possible, but there are also measures that you, as a user, can take to enhance your online safety. Here are some safety and security tips we strongly recommend you follow:

  1. Use Strong Passwords – Create a unique password for your account and change it regularly. Strong passwords contain a mix of uppercase and lowercase letters, numbers, and special characters. Never share your password with anyone.
  2. Keep Your Device Secure – Make sure the device you use to access our services has the latest security updates and use a reliable and updated antivirus software.
  3. Secure Your Wi-Fi – Use secured and password-protected Wi-Fi networks to access our services.
  4. Log Out After Use – If you use a public computer or a device shared with others, remember to log out of your account when you’re finished.
  5. Check Your Account Regularly – Regularly review your account activity. If you notice anything suspicious or unfamiliar, contact us immediately.
  6. Avoid Same Password for multiple online accounts.

14. Communications From The Site:

We may occasionally send you information on products, services, special deals, and promotions and our press release(s)/newsletter(s). We respect your privacy and you can contact us at support@silailor.in if you subsequently wish to be removed from this mailing list.

Apart from above the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company’s service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.

15. Terms of Use, Notices, and Revisions:

Your use of Silailor’s services, and any disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use and all its dispute resolution provisions including arbitration, limitation on damages and choice of of the laws of India.

If you have any concern about privacy at the Portal, please contact us with a thorough description. We reserve the right to revise our Privacy Policy and Terms of Use, with changes applying to both new and existing collected information. You should check our web site frequently to see recent changes. Significant changes will be communicated clearly. Continued use of our services after updates implies user consent to these changes.

16. General Data Protection Regulation (GDPR) Compliance:

Silailor places paramount importance on the privacy and rights of our European Union (EU) customers. In accordance with the General Data Protection Regulation (GDPR), we have taken necessary steps to ensure that your personal data is treated with utmost care, transparency, and in compliance with EU regulations.

  1. Data Controller: Silailor acts as the data controller for the information you provide on our website. We determine the purposes and means of the processing of personal data and are committed to safeguarding them.
  2. Right to Access: You, as an EU resident, have the right to access the personal data we hold about you, including the right to rectify any inaccurate or incomplete data.
  3. Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data from our systems, unless there are compelling reasons for data retention as mandated by law.
  4. Data Portability: You have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us.
  5. Right to Restriction of Processing: You can request a restriction on the processing of your personal data, in which case the data will only be retained and not further processed.
  6. Consent: Any data processing activity that relies on your consent will be clearly communicated to you, and you have the right to withdraw your consent at any time.
  7. Data Protection: We have implemented appropriate security measures to ensure the confidentiality, integrity, and availability of your personal data. Furthermore, Silailor commits to notifying users within 72 hours in case of any data breach that could result in a risk to your rights and freedoms.
  8. Automated Individual Decision-making, Including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.
  9. Data Transfer: We ensure that, in instances where personal data is transferred outside of the EU, appropriate protection and compliant measures are in place.
  10. Complaints: Should you have any concerns about our data processing practices, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

Silailor pledges its commitment to the principles and practices laid out by GDPR. We encourage you to contact us directly for any clarifications, requests, or concerns related to your personal data.

17. California Consumer Privacy Act (CCPA) Compliance:

We recognize the importance of the privacy rights granted to California residents by the California Consumer Privacy Act (CCPA). As such, we’ve taken diligent steps to ensure our compliance with the CCPA and to extend its core benefits to our users, regardless of their location. Here’s a summary of your rights under the CCPA and how Silailor adheres to those rights:

  1. Right to Know: As a user, you have the right to request information about the categories and specific pieces of personal information we’ve collected about you, the source of the information, our usage purpose, and if applicable, information regarding what we have shared with third parties.
  2. Right to Delete: You have the right to request the deletion of your personal information that we’ve collected, subject to certain exceptions dictated by law.
  3. Right to Opt-Out of Sale: Silailor does not sell your personal information. Thus, there’s no need for an opt-out process related to this. However, we uphold the principle of ensuring that any third-party engagements respect the sanctity of your personal data.
  4. Right to Non-Discrimination: We uphold the principle of fairness. You will not receive discriminatory treatment from Silailor for exercising your privacy rights under the CCPA or any other regulation.
  5. Data Security: We’ve fortified our systems with advanced security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
  6. Third-Party Disclosures: If we disclose any personal information to a third-party service provider or partner, contracts are in place that obligate these entities to process your data in compliance with the CCPA and in a manner that ensures confidentiality and security.
  7. Request Execution: We aim to respond to and execute any verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing.
  8. Request Limitations: You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

For any inquiries or to exercise your rights under the CCPA, please contact us using the contact details provided on this webpage. We require certain information from you to confirm your identity and ensure the right to access the requested data.

18. California Consumer Privacy Act (CCPA) Compliance

we diligently align our practices with evolving privacy regulations to safeguard our users’ rights. With the California Privacy Rights Act (CPRA) coming into play, we wish to clarify our stance and your associated rights:

  1. Right to Correction: You have the right to correct any inaccurate personal information about yourself that we may hold. We are dedicated to ensuring that the information we process is accurate and up-to-date.
  2. Sensitive Personal Information: Silailor recognizes the expanded definition of sensitive personal information under the CPRA. If we ever process such data, we will provide clear notice and seek explicit consent. Furthermore, you have the right to limit the use or disclosure of your sensitive personal information.
  3. Automated Decision Making and Profiling: If Silailor uses your personal information for automated decision-making, including profiling, we will provide transparent information about the logic used, as well as the significance and envisaged consequences for you.
  4. Data Minimization and Purpose Limitation: We commit to collecting only the data necessary for the purpose at hand and retaining it only for as long as is necessary to fulfill that purpose.
  5. Right to Opt-Out: Beyond the sale of personal data, under CPRA, you also have the right to opt-out of certain sharing of personal information that might be used for cross-context behavioral advertising.
  6. Data Security: With the CPRA’s enhanced focus on data security, we reiterate our commitment to implementing strong security measures to protect against unauthorized access to or use of your personal information.
  7. Contractors and Third Parties: Silailor ensures that any contracts with third parties, vendors, or contractors where personal information might be involved include provisions obliging them to provide the same level of protection and respect for data as outlined in the CPRA.
  8. Annual Audits: If Silailor engages in high-risk data processing, we will conduct annual audits and risk assessments to ensure compliance and safeguard user data.
  9. User Request and Response: Upon receiving a verifiable consumer request, Silailor will act promptly, aiming to address your concerns within 45 days. If we foresee a delay, we will provide a clear reason and the expected timeframe.

19. Advertising:

We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

20. Links to Other Websites:

We are not responsible for the practices employed by websites linked to or from our Website, nor the information or content contained therein.

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

21. Voice & Video Recording:

During home visits, we are entitled to record conversations, either through voice or video recording. These recordings are made for future reference, such as when our tailors need to review them, for legal purposes, and more.

22. Contact Us:

For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:

By email: support[@]silailor.in

By phone number: 8826466345

Address: V-13, Sector D, Bhagwati Vihar, Uttam Nagar, New Delhi, Delhi 110059

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